House Rules

The House Rules govern the social interactions of all guests at Arena Hostel Hamburg. These rules apply to all guests and help maintain a harmonious environment. It is essential for everyone to be considerate of one another in order to create a comfortable atmosphere. If you have any personal questions or concerns, please don’t hesitate to reach out to our staff. We are here to assist you.

To ensure a peaceful environment, we kindly ask all guests to refrain from making excessive noise in the hostel and on the premises. Quiet hours are observed from 10 p.m. to 6 a.m. Please be mindful of your volume levels when using radios, televisions, or other electronic devices.

Guests are responsible for the proper care of the rented property and are encouraged to remind fellow travelers of their responsibilities as well.

Smoking is strictly prohibited inside the building. Any violation of this rule, including smoking in the room or the hostel premises, will result in a charge of €75 for basic cleaning. In the event of a fire alarm caused by smoking, resulting in the fire department’s intervention, a fee of €1,350 will be applied.

Deliberate tampering with the fire alarm system, such as removing smoke alarms or triggering false alarms, will also result in a charge of €1,350 to the guest.

Please notify us immediately if you notice any damages within the premises.

Guests are liable for any damages they cause. Damaged, lost, or destroyed items (e.g., keys, towels) will be charged at their replacement value. Additional fees may apply for heavy soiling and excessive littering.

Arena Hostel Hamburg cannot be held responsible for any lost or stolen valuables or wardrobe items. In the event of a lost room key, a replacement fee of €50 must be paid directly to the staff.

Bedrooms must be vacated by 11 a.m., and keys must be returned during check-out.

New arrivals can check into the hostel after 2 p.m. on the day of arrival.

Please do not lend your room keys to anyone who is not a guest at the hostel.

Only registered guests are allowed to enter the rooms. Visitors are not permitted.

When leaving the kitchen or bathroom, please ensure that you take all your personal belongings with you and keep the rooms clean and tidy.

Lost items can be forwarded via DHL package with an advance payment processing fee of €20.

Staff members of Arena Hostel Hamburg have access to the bedrooms at all times.

For hygiene reasons, pets are not allowed in the hostel, regardless of species or size.

Our staff is available from 10 a.m. to 7 p.m. In case of emergencies, you can reach us at +49-(0)160-6649935.